Customer Return Policy for products

At SKS Mart, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

• Items can be returned within 7 days of delivery. 
• Products must be unused, undamaged, and in original packaging. 
• Proof of purchase (order number or receipt) is required. 

• Used or damaged products (unless received defective) 
• Items without original packaging 

• If you receive a damaged or defective product, contact us within 48 hours of delivery. 
• Share clear photos/videos as proof. 
• We will offer a replacement or refund after verification. 

• Contact our support team to initiate a return at +27619063541 or email at  drsaudsaqib@gmail.com 
• Once approved, you will be guided on the return method. 
• Customers may be responsible for return shipping charges unless the item is defective. 

• Refunds will be processed after the returned item is received and inspected. 
• It may take 5–10 business days for the refund to reflect, depending on your payment method. 

• Exchanges are available for defective or damaged items only. 
• Subject to product availability. 

• Orders can be cancelled before dispatch. 
• Once shipped, cancellation is not possible.

At SKS Mart, we strive to ensure a smooth and satisfactory shopping experience. This Refund Policy outlines the conditions under which refunds are issued.

Refunds will not be issued in the following situations:

• Change of mind after purchase 
• Minor variations in color/design (due to lighting or screen differences) 
• Items that have been used, washed, or damaged after delivery 
• Products without proof of purchase 

• Once your return is received and inspected, you will be notified of the approval or rejection. 
• Approved refunds will be processed within 5–10 business days. 

• Refunds will be issued via the original payment method. 
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or mobile wallet ( MTN MoMo,  VodaPay ,  FNB eWallet ). 

• Shipping charges are non-refundable. 
• If the return is due to our error (damaged, defective, or wrong item), return shipping costs will be covered by SKS Mart. 

If you haven’t received your refund yet:

• If the issue persists, contact our support team at +27619063541 or email at  drsaudsaqib@gmail.com